FLOWERS SANITATION TOTER CART PROGRAM
FREQUENTLY ASKED QUESTIONS
How much does a Toter cart cost?
Nothing. 1 cart
is provided free of charge to our customers with their
subscription to our service in any area we offer
residential pick-up. Saving you the customer money and
time not buying new trash cans.
What is a Toter Cart?
It is made with Heavy Duty Polyethylene resin.
The resin is UV color stable and able to withstand
temperature ranges from -30 to 150 degrees Fahrenheit.
The garbage cart is designed with a 96 gallon capacity
and includes an integral hinged lid and big wheels for
Why is the toter cart size 96 gallons?
US nationwide surveys indicate that the average
household generates trash volumes equivalent to 2-32
gallon containers of trash per week. A 96 gallon cart
provides capacity greater than the national average,
just in case you need it.
What if 1 cart isn’t enough?
If you need more space on a regular basis a second cart
is availbile to you for $8.00/month, for weekly service.
Can I still pay the driver? No. our drivers will not be
collecting anymore payments on their route. Please mail
your check or money order to our office at P.O. Box 227
Virden, IL 62690
Where should I place my toter cart for collection?
In most circumstances, you should position your
container as close to the end of the driveway as
possible without obstructing access or traffic. A
minimum distance of 3 feet must be kept between
mailboxes, other carts or other obstacles. The container
must be positioned so that it is within 3 feet of the
street with the lid opening facing the street. The
container is conveniently marked with arrows and printed
instructions to help position it properly
Why is my toter cart in a different spot than where I
On your service day, the
toter cart may have been intentionally returned to a
different spot than where you had placed it, the driver
had a reason for it, please place in this new spot in
What if my toter cart is damaged, destroyed or stolen?
If your cart is damaged, destroyed, or stolen please
contact Flowers Sanitation. If the container is damaged
or destroyed through negligent use, you will be
responsible for the replacement fee of $65.00. If your
container is stolen, please contact Flowers Sanitation.
All carts have a serial number and we will be able to
look for it. If your cart is damaged or destroyed
through normal wear and tear, your cart will be repaired
or replaced at no cost to you.
Reminder: The container provided to you is the property of
Flowers Sanitation. It must not be defaced, painted, abused,
mutilated, altered, modified, or used for purposes other
than its intended design
May I use my own trash container?
No. Only containers provided by Flowers Sanitation are
specially designed to fit and withstand the forces of
the cart tippers
What should I do with my old trash cans?
We will no longer be servicing your regular trash
containers, you can repurpose these, or we can dispose
of them for you, just place 3’ beside your toter cart.
When should I roll my container out for collection?
You should roll your container out to the street no
later than 6:30 AM on your scheduled collection day.
What if my container gets dirty or has bad odor?
We recommend using a mild detergent, soft brush and warm
water. Rinse with a hose. In most cases, this will be
sufficient to clean and deodorize your container. If you
have questions, please call Flowers Sanitation.
What should I do with my cart if I move?
As noted above the container is the property of Flowers
Sanitation. Contact Flowers Sanitation to verify if your
new residence will be in Flowers Sanitation service
area, and we will be glad to move your cart to your new
address free of charge.
What types of trash can I put in my cart?
Typical household garbage may be placed in the cart. As
long as the lid will close completely. While it is not
mandatory, Flowers Sanitation encourages the use of
plastic bags for trash contents. This will help keep
your cart clean and odor free
the integral lid is designed to keep animals and wind
from leaving your trash on the street.
Are there any restrictions on what I put in my toter
Yes. No toter shall contain earth, sod, rocks, heavy
refuse, construction debris or hot ashes. These items
cause damage to the collection equipment
Will waste collection days
remain the same?
As of now yes. but
we will be modifying routes to more evenly
distribute the number of stops per driver each day. This
will result in some routes changing to a different day
of the week. We will notify you if and when any changes
Can I purchase my own cart from a local retailer?
Customers must use a cart provided by Flowers
Sanitation. The carts have been tested and can withstand
the grip of the automated arm of the waste truck.
Where can I store my toter cart?
Carts should be stored either in the garage or behind
the front line of your home
Can I burn in my toter cart?
NO. Toter carts are made of plastic and will melt. You
will be responsible to replace the cart if you burn in
it at a cost of $65.00 for a new cart. If you must burn
please allow ashes to cool for 2 days before
transferring them into your cart.
Can I still leave garbage out in bags?
NO. All trash needs to be in the cart in order
for our employees to dump it.
Can I get a smaller cart?
NO not at this time
What will I do if a medical or physical condition
prohibits me from handling the cart?
Please contact our office and we will make arrangements
to get your cart out, dumped, and put back in your
What if I have large items for pickup?
If you have any bulky items please call Flowers
Sanitation for pricing and to set up a pickup of your